Every question, answered.

48 hours from receiving calendar access and your WhatsApp number. Day 1: we configure the receptionist with your treatments, hours, and booking flow. Day 2 AM: dry run with your team. Day 2 PM: go live.

Three things: (1) read/write access to your Google Calendar or Outlook, (2) your clinic address and hours, (3) your treatment list with typical durations. We handle the rest.

No. Nothing on your end and nothing on the patient's end. We connect to your existing WhatsApp Business number and calendar. If you don't have a WhatsApp Business number, we'll set one up.

Minimal. The dashboard takes about 10 minutes to learn. We send a 1-page quick-start PDF and a 5-minute walkthrough video. If you're on the Growth or Enterprise plan, we do a live session.

Yes. The first message says "Hi! I'm your virtual receptionist." Being transparent increases trust. If a patient insists on talking to a human, we escalate to your team within seconds.

It never diagnoses, never prescribes, and never quotes prices. If it can't confidently handle a message, it escalates to a human. You can review every conversation on the dashboard and flag responses for retraining.

English, Hindi, and Marathi out of the box. Auto-detects based on the patient's message. Tamil, Telugu, Bengali, Gujarati, and Kannada are available as ₹499/month add-ons.

No. It handles 60–80% of messages that are simple questions or booking requests, so your front desk can focus on patients in the chair. Humans stay in the loop for anything complex.

The AI explains treatment options in plain language (cleaning, root canal, implants, whitening) but always directs the patient to the doctor for a final assessment. It never diagnoses.

The AI detects keywords like "severe pain", "swelling", "bleeding", "knocked tooth", or "can't breathe". It immediately sends the patient your emergency number, advises them to go to the nearest ER if breathing is affected, and pings your team.

No. We use a dedicated WhatsApp Business number for the bot, not your personal number. Volume is kept transactional (bookings, reminders, confirmations). Never bulk marketing. If you need zero-risk, we deploy on the official WhatsApp Cloud API instead.

We monitor WhatsApp's terms continuously. If the landscape shifts, we migrate to the official WhatsApp Cloud API with no downtime for your patients. This migration is already covered in your plan.

For Indian clinics, we are DPDP-compliant — data stored in Supabase Mumbai, encrypted at rest and in transit. We sign a Data Processing Agreement with every clinic. For US clinics, we recommend the official WhatsApp Cloud API instead of our Baileys-based setup.

Supabase Postgres, Mumbai region (ap-south-1). Encrypted at rest and in transit. Conversations are never used to train any model. Data is deletable on request within 60 days.

We integrate with most popular practice management software via API — Practo, KareXpert, HealthPlix, and others. If yours doesn't have an API, we sync via Google Calendar or Outlook, or handle bookings on our dashboard and export daily.

Yes. Growth plan supports up to 3 locations, Enterprise is unlimited. The AI routes patients to the nearest location and books into that location's calendar.

Yes, on Growth and Enterprise. When a patient confirms a booking, the AI can send a Razorpay or Stripe payment link for a consultation deposit. Reduces no-shows further.

Yes — Growth and Enterprise plans can push booking alerts, cancellations, and emergency escalations to a Slack channel or your WhatsApp. Starter plan uses email alerts.

No. Your monthly fee covers unlimited conversations within your plan tier. If you regularly exceed it, we notify you at 80% and 100% and offer an upgrade — never silent overage charges.

Setup covers WhatsApp Business configuration, calendar integration, testing with 20 sample conversations, staff training, and your first month of support. One-time only.

For Baileys-based setups, no. For official WhatsApp Cloud API setups, Meta charges per-conversation fees (₹0.30–₹0.80 typically). These are passed through at cost — we don't mark them up. We tell you which setup you're on before you sign.

Yes — 2 months free when you pay annually. Contact us and we'll send a custom invoice.

UPI, credit/debit cards, net banking, and bank transfer for annual plans. All payments via Razorpay (India). International clinics can pay via Stripe or wire transfer.

Yes. No lock-in. Cancel with 30 days' notice. Your data is exported to you as CSV and deleted from our systems within 60 days. Setup fees are non-refundable after the 30-day money-back window.

If the AI Receptionist doesn't save your clinic at least 10 hours of front-desk work in the first 30 days, we refund the setup fee in full. No questions asked. Rarely used — most clinics see the savings in the first week.

Starter: email support with 48-hour response. Growth: WhatsApp support with 4-hour response. Enterprise: dedicated success manager plus custom SLA.

We monitor uptime continuously. If the bot goes down, patients get a fallback message with your phone number, and your team is alerted. Uptime SLA is 99.5% on Growth and 99.9% on Enterprise.

Yes. Every conversation is logged. Any message that triggered a human escalation or an "I don't know" response is flagged for your review. You can retrain responses from the dashboard.

Yes. Starter and Growth get a 5-minute walkthrough video. Enterprise gets an on-site session (Pune & Mumbai) or a live video workshop anywhere in India.