Basic
Care & Monitoring
$99/month
- Weekly off-site backups
- Security updates
- Uptime monitoring (5-min intervals)
- 2 hours of edits/month
- Email assistance (24-hour response)
Supporting · Care & Reliability
Sleep Well.
Sleep Well.
We're Watching.
Weekly backups, security updates, uptime monitoring, and emergency response — all handled so your team can focus on the business, not the site.
500+Sites Under Care
99.98%Avg Uptime
15 minAvg Emergency Response
12+Countries
Everything Your Site Needs.
Not "best-effort" support. Real processes, real monitoring, real response times.
Weekly Backups
Off-site, encrypted, tested restores. Backups that actually work — verified, not just scheduled.
Security Updates
Core, plugin, and dependency updates — tested on staging before hitting production.
Uptime Monitoring
24/7 monitoring from multiple locations. Alerts reach us before they reach your customers.
Performance Checks
Monthly Core Web Vitals report. We catch slowdowns before they impact rankings or conversions.
Content & Edits
Hours included every month for content updates, product additions, and small design changes.
Emergency Response
Site down? Malware? Hack attempt? Same-day response, even on weekends. Priority escalation for critical issues.
Three Tiers. Clear Scope.
Pick the level of care that fits your site's scale and risk profile.
Growth
Care + Improvements
$499/month
- Everything in Basic
- 10 hours of development/month
- Performance monitoring
- SEO health checks
- Monthly report + review call
- Priority response (24h)
Partner
Extended Team
$1,999/month
- Everything in Growth
- 40 hours of development/month
- Dedicated project manager
- Quarterly strategy session
- Priority feature requests
- Same-day response
A Process You Can Actually Follow.
Onboarding in a week. Steady care after that.
01
Onboarding
We audit the site, set up monitoring, configure backups, and document everything before we go live.
02
Baseline
We capture current performance, uptime, and security state so we have a reference point.
03
Care
Backups, updates, monitoring — all handled on schedule. You get reports, not chaos.
04
Respond
Something breaks? We're on it. Same-day response for critical issues, always.
05
Improve
Included hours get used for updates, small features, and continuous improvements.
06
Report
Monthly report: uptime, performance, updates, hours used. Clear numbers, no fluff.
Common Questions.
What counts as a "critical" issue?
Site down, malware, security breach, checkout broken, or anything impacting revenue. For these, response time is under 15 minutes during business hours.
Can I switch plans?
Yes, monthly. Upgrade or downgrade at the start of any billing cycle. No lock-in contracts.
What if I need more hours?
Extra hours are billed at $75/hour for Basic, $60/hour for Growth, $50/hour for Partner. Cheaper than hiring in-house.
Do you support sites you didn't build?
Yes, after an onboarding audit. We assess the codebase, plugin stack, and hosting, then recommend what needs fixing before we take over.
What if the site needs major work?
Larger projects are quoted separately as project work. The retainer covers ongoing care, not rebuilds or major new features.
Do you offer 24/7 emergency support?
Yes, for Growth and Partner tiers. Basic tier covers business hours with weekend emergency escalation available for critical issues.
Ready to Start?
Generate a project agreement with fixed pricing in minutes. Pick your services, add-ons, and see the total — with a written scope, milestone timeline, and instant PDF.
Fixed pricing · Instant agreement · Avg. reply time: 6 hours