Privacy Policy.

1. Introduction

Rdelab Technologies Private Limited ("Rdelab", "we", "us", or "our") operates rdelab.in and provides software development, engineering, and related technology services. This Privacy Policy explains what personal data we collect, why we collect it, how we protect it, and what rights you have over it.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Data Controller: Rdelab Technologies Private Limited, Pune, Maharashtra, India. Contact: [email protected].

2. What We Collect

We collect only what we need to operate our business and serve you.

Information you give us directly

• Contact details — name, email, phone number, company name, country
• Project information — briefs, requirements, files, and any material you share
• Billing information — invoicing details, tax IDs, payment confirmations (never full card numbers)
• Communication — emails, chat messages, call recordings (only if you consent)

Information collected automatically

• Technical data — IP address, browser type, device, OS, referring URL
• Usage data — pages viewed, time on site, click paths (via analytics)
• Cookies — see Section 4

What we do not collect: Sensitive personal data (health, biometric, political, religious) unless you voluntarily provide it as part of a project.

3. How We Use Your Information

• Deliver services — responding to enquiries, writing proposals, delivering projects (contractual necessity)
• Communicate — project updates, invoices, support replies (contractual necessity)
• Improve our site — analytics, performance monitoring (legitimate interest)
• Send marketing — only with your consent, one-click unsubscribe (consent)
• Legal compliance — tax reporting, invoicing, lawful requests (legal obligation)
• Protect our rights — fraud prevention, dispute resolution (legitimate interest)

We do not sell your personal data. Ever.

4. Cookies & Analytics

Types of cookies we use

• Essential — required for functionality (forms, sessions, security). Cannot be disabled.
• Analytics — Google Analytics 4 for traffic patterns. Anonymized where possible.
• Functional — remember preferences (language, form state).
• Marketing — only if opted into marketing communications.

Manage cookies via your browser settings. For analytics opt-out: Google Analytics Opt-Out.

5. Third-Party Services

• Google Analytics 4 & Tag Manager — website analytics
• FormSubmit — contact form handling
• Cloudflare — DNS, CDN, DDoS protection
• Hosting provider — website file hosting
• Payment processors — Wise, Stripe, PayPal, Razorpay
• Email providers — Google Workspace

All third parties are bound by data processing agreements. No sharing for their own marketing.

6. Data Retention

• Non-client enquiries — 12 months, then deleted
• Client project data — duration + 7 years (tax/legal)
• Newsletter subs — until unsubscribe + 30 days
• Analytics — 14 months in Google Analytics
• Invoices — 7 years (Indian tax law)

7. Your Rights

• Access — request a copy of your data
• Rectification — correct inaccurate data
• Erasure — request deletion (subject to legal retention)
• Restrict processing — limit how we use your data
• Portability — receive data in machine-readable format
• Object — to legitimate-interest or marketing processing
• Withdraw consent — at any time
• Complain — to your local data protection authority

Email [email protected]. Response within 30 days.

8. Security

• HTTPS/TLS encryption for all data in transit
• Restricted access controls
• 2FA on critical systems
• Encrypted backups
• Documented incident response
• Vetted third-party providers

If a breach affects your rights, we'll notify you and relevant authorities as required by law.

9. International Data Transfers

Rdelab is based in India and serves worldwide. Where we transfer data outside India, we rely on Standard Contractual Clauses (SCCs), Data Processing Agreements, and compliance with EU GDPR, UK GDPR, and India's DPDP Act.

10. Children's Privacy

Our services are for businesses and adults. We do not knowingly collect data from anyone under 18. If you believe we have, contact [email protected] and we'll delete it promptly.

11. Changes to This Policy

We may update this policy. Material changes are communicated to active clients by email. Continued use constitutes acceptance.

12. Contact Us

• Privacy: [email protected]
• General: [email protected]
• Phone: +91 70281 28121
• Address: Rdelab Technologies Private Limited, Pune, Maharashtra 411001, India